Rules of Use
Inside the facilities, we kindly ask you to maintain silence and decorum, and to respect the space and privacy of other guests.
- The duration of each circuit is as indicated, including the massage time.
- We recommend arriving 15 minutes early for check-in and to access the changing rooms. Late arrivals will lose this time, which cannot be made up.
- Wearing a full bathing suit (swimsuit or bikini) is mandatory inside the facilities. If you do not have one, you may purchase one at our reception. Each person will be provided with one towel and non-slip footwear for use within the facilities.
- Lockers are available in the changing rooms to store your belongings.
- The Hammam is mixed-gender, except for the changing rooms which are separate.
- The company is not responsible for any belongings left in the lockers.
- We recommend removing all jewelry and metal items to avoid burns or damage.
- Wearing a cap is not mandatory; however, if you have long hair, it is recommended to keep it tied up.
- The minimum age for access is 12 years old.
- Pregnant women are advised not to use the facilities until after the third month of pregnancy, nor from the eighth month onward, and should avoid use in cases of high-risk pregnancy.
- Once the person in charge of the room has given notice to perform the massage, this cannot be delayed. As well as when leaving the facilities when the person in charge of the room notifies you.
Booking Conditions
Cancellations less than 48 hours in advance will result in the loss of the gift card, the amount paid for the reservation or the full amount of the reservation will be charged.
If payment is not made at the time of booking, the customer will be charged the full amount of the service.
Hammam Palacio Nazari reserves the right to cancel payments and reservations in the event that there are indications of fraudulent transactions, bringing to the attention of the competent authorities any conduct that may be subject to investigation.
Groups of more than 8 people will have to make any modification or cancellation at least 5 days in advance.
Frequently Asked Questions
What do I need to bring?
You only need to bring your swimsuit or bikini (bathing in underwear is not allowed). At reception, you will be provided with footwear for walking in wet areas.
What do you provide at the Hammam?
In the changing rooms, you will find individual lockers to store your personal belongings. You will be given a towel and footwear for wet areas, so there is no need to bring flip-flops. After your Hammam session, you can use the hairdryer, and in the showers, gel and shampoo are provided.
Where do I store my personal belongings?
We have lockers available for you to store your personal belongings. Our staff will be available at any time to help with any incident that may arise. The company is not responsible for lost objects, however, in the event of finding a forgotten object inside our facilities, we will do our best to keep it safe until you return to collect it, although we are not legally responsible for it.
How to Get to Hammam Palacio Nazarí
We are located in the heart of the city centre at Calle San Miguel Alta, 41 — just five minutes from the Cathedral, below Plaza de la Trinidad.
We recommend arriving by public transport. The bus stop for the Cathedral on Gran Vía is just a five-minute walk away.
If you choose to come by car (which is not recommended), the nearest parking facilities are the Sócrates car park and the Maristas car park.
When am I going to receive the massage?
Our staff will let you know when it is time for you to go to the massage area. The important thing is to relax and forget about time.
How can I book?
You can book in any of the following ways: Through our website, by phone on 958 608 716 from Monday to Friday from 17:00 to 22:00 and Saturday and Sunday from 12:00 to 22:00, by stopping by reception at Calle San Miguel Alta, 41 or by email: reservas@hammampalacionazari.com
How far in advance should I book?
It is necessary to book in advance, depending on the type of service you wish to hire, the day, time and number of people. For groups, we advise you to book sufficiently in advance to guarantee the service. This time will be longer on dates with holidays or long weekends.
Do I need to pay in advance?
If you make your booking through our website or in advance at reception, payment is made at that time. We recommend these methods because when you arrive at our facilities, the only thing you'll want to do is start enjoying the experience as soon as possible. However, if you book by phone or email, we will ask for your card number and expiration date and charge it directly.
What happens if I can’t attend on the reserved date?
Our cancellation and modification policy is simple. Reservations can be canceled or modified up to 48 hours before the booked date and time by email. Otherwise, the full amount of the reserved service or gift card will be lost. For groups of 8 or more people, the cancellation or modification deadline is 5 days before the scheduled date.
How can I gift Hammam Palacio Nazarí services?
There are different ways to purchase our services as Gift Cards. Through our website, you will receive an email with a PDF that you can download and print if you wish. At the Hammam reception, you can buy a physical card with an envelope. The price and expiration date won’t appear on the card. It can be valid for one or more people and is valid for one year. In any case, the validity will always be clearly stated when you receive it so you won’t have any doubts when booking. Please note that no full or partial refunds will be made for gift cards.
Is there a special price for groups?
We do not have a special price for groups. If you are more than 10 people, it is necessary to make the reservation more than 5 days in advance to be able to manage it and it is subject to availability. A deposit of half the amount of the reservation will be required.
Are there any limitations for disabled people?
Our facilities are accessible to people with reduced mobility. We recommend contacting reception when booking so they can advise you on which rituals and services you can enjoy comfortably, and arrange a changing room that suits your needs.
How do we ensure hygiene in the facilities?
The facilities are sanitized and disinfected daily and continuously. The water in the thermal baths is treated with bromine, a product that maintains its disinfectant properties up to 40°C, without producing any odor or irritating the mucous membranes or eyes.
Can I choose if the masseur is male or female?
All our massage therapists are qualified to provide therapy tailored to your needs and to offer the best possible care during your massage. However, we cannot guarantee the gender of the therapist as it depends on various factors within our organization. That said, if you inform us well in advance, we will do our best to consider your preference.
Can I visit if I am pregnant?
The bath is not allowed for pregnant women during the first three months, the last month of pregnancy, in high-risk pregnancies, or whenever the doctor advises against it. We recommend consulting your physician beforehand.
Can I take photos inside the Hammam?
To respect the privacy of all clients enjoying the Hammam, the use of devices for video recording or photography is not allowed.
Can I eat or drink inside the Hammam?
The only drinks allowed inside the Hammam are tea and water, which we provide. Eating is not permitted unless the food is provided by us.